[单选题]金属指示剂与金属离子形成的配合物的稳定性应该满足的条件是( ).A. 比金属离子和E.D.A形成的配合物的稳定性大B. 比金属离子和EDTA形成的配合物的稳定性小C. 比金属离子和EDTA形成的配合物的稳定性相同D. 指示剂与金属离子不形成配合物
[单选题]对于探究性购买行为,营销者要提供完善的( ),通过各种途径提供有利于本企业和产品的信息,使顾客确信自己购买决定的正确性.A. 售后服务B. 售前服务 C. 无偿服务D. 售中服务
[问答题]Analyzethe character of Tom Jones in The History of Tom Jones, a Foundling .
[阅读理解]二、阅读理解:阅读下面的短文,根据文章内容进行判断,正确写“T”错误写“F”.Feedback from your customers is very important. The more information you have from them, the more competitive you will be in your field. The following techniques will help you know what the customers think of your business.1. Ask your customers directly and cater to their wishes. This is the simplest way to find out what people want from your service or product. When hotel customers are asked what they want for their breakfast and then the hotel staff are asked what they think the customer wants, the answers are quite different.2. Be a customer yourself and find out what your customers experience when they use your service. This is one of the most obvious but underused ways for getting feedback. For example, you can act as one of the customers in a wheelchair, and see how you’re treated.3. Use a focus group. Focus groups are representatives of customers whose job is to provide you with information on their needs and preferences.4. Use questionnaires and surveys. This is one of the most well-established feedback techniques. When well-conducted, they usually work well.5. Encourage your front-line staff to build strong relationships with customers. Your front-line staff are the most resourceful and reliable, as well as the least costly, of your customer feedback sources. Their communication with the customers will become important information for improving customer care.You may deliver the best service in the world. But if it is not what people want, you’re wasting your time. Implement one, two, three or all of the above techniques, and your service and product will improve overnight. 1. Hotel customers and hotel staff think the same about breakfast.2. A good or bad experience of a customer in a wheelchair in your shop shows whether your service is good or not.3. It’s not necessary to know about the customers’ needs and preferences. 4. Questionnaires are useful in getting feedback from customers.5. Front-line staff have nothing to do with improving customer service.
[填空题]( )是学校中最基本的人际关系
[单选题]编写C++程序一般需要经过的几个步骤依次是_____.A、编译,编辑,链接,调试B、编辑,编译,链接,调试C、编译,调试,编辑,链接D、编辑,调试,编译,链接
[名词解释]委任制
[问答题]已知某工程各时间段上的成本强度,根据绘制的计划成本累计曲线(粗实线表示),计算各期末的计划累计成本值,并填写在图中右侧累计成本轴的括号中.
[单选题]In the above quoted lines, “the Lamb ” refers to____. A.NatureB.Jesus C.ristC.GodD.Uncertain
[单选题]高智力与高创造力之间的关系是 A.正相关B.负相关C.没有关系D.有一定关系
[名词解释]托幼机构的教育质量
[问答题]第三代数据库系统支持( _________ )数据模型.
[单选题]语句printf(a\bre\.hi\.y\\\bou\n); 的输出结果是______A、a\bre\.hi\.y\\\bouB、a\bre\.hi\.y\bouC、re.hi.youD、abre.hi.y\bou
[问答题]行政效率主要表现在哪些方面
[单选题]历史研究的核心是( ) A.搜集、分析与鉴别史料B.历史事件与历史过程发展规律的揭示C.马克思主义的历史唯物主义D.研究者的立场与价值取向
[判断题]一条信息可以涵盖很多方面的内容,可以同时有几个主题.
[单选题]典型的行政体地方政府是( )的地方政府.A. 德国 B. 英国C. 加拿大D. 印度
[多选题]标杆瞄准的类型主要有( ).a. 内部标杆瞄准 b. 跨行业标杆瞄准 c. 外部竞争对手标杆瞄准 d. 内外部综合标杆瞄准 e. 行业内标杆瞄准
[名词解释]首关效应
[多选题]Why not ____ to herA.writeB.writesC.writtenD.writing
[单选题]土方开挖工程开挖深度超过( )米时属于危险性较大的分部分项工程 A.3B.4C.5 D.6